fv333 Privacy Policy

This Privacy Policy ("Policy") sets out the manner in which fv333 ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "your") of the fv333 online casino and sports betting platform ("Platform"). fv333 is committed to handling your personal information with the highest standards of security, transparency, and respect for your privacy.

By accessing or using the fv333 Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

This Policy should be read alongside fv333's Terms and Conditions, which govern your overall use of the Platform. Personal data processing in connection with responsible gaming tools (such as self-exclusion and deposit limits) is also governed by fv333's Responsible Gaming policy.

fv333 collects personal data from you in a number of ways: directly when you register an account or interact with the Platform, automatically when you use the Platform, and from third-party sources such as payment processors for verification purposes. The categories of personal data we collect are as follows:

fv333 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If age verification or identity verification ever requires the submission of a document containing such information, that document is reviewed solely for the stated verification purpose and is not retained beyond the verification process.

fv333 uses the personal data it collects for the following purposes, each of which is necessary to operate a safe, fair, and legally compliant online gaming platform for Bangladesh players:

• Account registration, maintenance, and authentication — to create and manage your fv333 account and verify your identity when you log in.
• Processing deposits and withdrawals — to transfer funds to and from your account via bKash, Nagad, Rocket, Upay, and bank transfer.
• KYC and age verification — to confirm that you meet the eligibility requirements (21 years or older) and to comply with anti-money-laundering obligations.
• Customer support — to investigate and resolve any queries, complaints, disputes, or technical issues you raise with our support team.
• Responsible gaming monitoring — to monitor betting patterns and account behaviour in order to identify players who may be experiencing gambling-related harm and to offer appropriate responsible gaming interventions.
• Fraud prevention and security — to detect and prevent fraudulent activity, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw consent at any time.

fv333 will not use your personal data for any purpose that is incompatible with the purposes listed above. If we wish to process your data for a new purpose, we will notify you and, where required, seek your consent before doing so.

fv333 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions you accepted when registering your account, including operating your account, processing transactions, and providing gaming services.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money-laundering legislation, age verification requirements, and regulatory reporting obligations.
• Legitimate interests — processing carried out for fv333's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided those interests are not overridden by your own rights and interests.
• Consent — processing based on your freely given, specific, and informed consent, such as sending you marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

fv333 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, and banking partners receive transaction data necessary to process your deposits and withdrawals. Each processor operates under its own privacy policy.
• Identity verification providers — third-party KYC service providers receive identity document images and personal details for the sole purpose of completing age and identity verification as required by our platform policies.
• Fraud prevention and security services — specialist third-party services may receive limited data sets for the purpose of identifying fraudulent patterns, bot activity, or account takeover attempts.
• Law enforcement and regulatory authorities — fv333 will disclose personal data to competent authorities where required to do so by applicable law, court order, or binding regulatory direction. fv333 will notify you of such disclosure where legally permitted to do so.

All third-party service providers who receive personal data from fv333 are required to process that data solely for the purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to refrain from using the data for any independent commercial purpose.

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the transaction is processed by the relevant payment service provider. fv333 receives confirmation of the transaction outcome and the relevant account identifier (such as a mobile wallet number) but does not receive or store your full payment credentials. Full card numbers, mobile banking PINs, and one-time passwords are transmitted directly between your device and the payment provider's secure systems.

Each payment provider operates under its own privacy policy and data protection framework. fv333 strongly encourages you to review the privacy policy of any payment provider you use before conducting transactions. fv333 cannot be held responsible for data practices carried out by independent payment providers within their own systems.

fv333 uses cookies and similar tracking technologies to operate the Platform efficiently, personalise your experience, and gather analytical data that helps us improve the service. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot install software on your device.

fv333 uses the following categories of cookies:

• Essential cookies — strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. These cannot be disabled without disrupting core Platform functionality.
• Analytics cookies — used to collect anonymised data about how users interact with the Platform, which pages are visited most frequently, and how users navigate between sections. This helps fv333 identify areas for improvement. Analytics data is aggregated and does not identify individual users.
• Preference cookies — used to remember your Platform preferences, such as your selected language, display settings, and recently played games, so that your experience is consistent across sessions.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. fv333 does not use third-party advertising or tracking cookies that transmit your data to external advertising networks.

fv333 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account data and KYC documents are retained for a minimum of five years following account closure to comply with anti-money-laundering record-keeping requirements; transaction records are retained for a minimum of five years from the date of the transaction; gameplay and betting records are retained for a minimum of three years for dispute resolution and regulatory compliance purposes; marketing consent records are retained for as long as you remain on our marketing list plus three years thereafter.

When the applicable retention period expires, fv333 will securely delete or anonymise the relevant personal data. Where data is anonymised rather than deleted, the anonymised data set may be retained for longer periods for statistical and analytical purposes, provided it can no longer be attributed to any individual.

fv333 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and fv333 servers; encryption of sensitive data fields at rest in our databases; role-based access controls limiting internal staff access to personal data on a strict need-to-know basis; regular penetration testing and vulnerability assessments of the Platform infrastructure; and incident response procedures for detecting, reporting, and managing data security incidents.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, fv333 will notify you without undue delay once the breach has been identified and assessed. Notification will be sent to the email address registered on your account. The notification will describe the nature of the breach, the categories of data affected, and the steps fv333 is taking to mitigate the impact.

You have the following rights in relation to the personal data that fv333 holds about you. To exercise any of these rights, please contact the fv333 support team using the contact details at the end of this Policy. fv333 will respond to all valid rights requests within 30 days of receipt:

• Right of access — you have the right to request a copy of the personal data fv333 holds about you, together with information about how that data is being processed.
• Right to rectification — you have the right to request that fv333 correct any inaccurate or incomplete personal data it holds about you.
• Right to erasure — in certain circumstances, you have the right to request that fv333 delete your personal data. This right is subject to fv333's legal obligation to retain certain data for specified periods (for example, anti-money-laundering record-keeping requirements).
• Right to restriction — you have the right to request that fv333 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to data portability — where processing is based on your consent or on a contract, you have the right to receive a structured, machine-readable copy of the personal data you provided to fv333.
• Right to withdraw consent — where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

fv333 will not charge a fee for processing a legitimate rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. fv333 reserves the right to ask for proof of identity before processing any data rights request to ensure the request is made by the account holder themselves.

The fv333 Platform is strictly intended for adults aged 21 years and above. fv333 does not knowingly collect personal data from individuals under the age of 21. If fv333 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you believe that fv333 may have inadvertently collected data from a minor, please contact our support team immediately so that the matter can be investigated and resolved without delay.

fv333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the "Last updated" date at the top of the Policy and, where the changes are significant, notify registered users via the Platform or via the email address registered on their account.

The current version of this Privacy Policy, together with its effective date, is always available on the fv333 Platform. Your continued use of the Platform after any changes have been published constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fv333 handles your personal data, please contact our customer support team. We will acknowledge your enquiry promptly and provide a substantive response within 30 days.

Support email: [email protected]